Friday, 5 December 2008

Privacy Policy and Online Merchant Accounts



Prior to a merchant account being enabled, or enabling your site to collect, store and retrieve customer information, it is important that your web site have a published privacy policy.

Public concern about security and privacy is escalating. The number one reason shoppers don't complete a purchase on line is because of concerns about Privacy, Security and Identity theft.

It's important to show your customers that you're doing something to address their concerns. By letting them know up front how you will address their privacy concerns, customers will be more likely to shop at your site. You will also be protecting yourself from possible future disputes by clearly disclosing the terms of your dealings with your customers. Tell your customers exactly how you plan to use their information - give them the confidence to purchase from your business.

You may decide now or in the future to send custom e-invoices to each customer. Invoices and all forms should provide your customers with a link to your privacy policy.

Need help writing your privacy policy?

Refer to the website of The Privacy Commissioner of Canada to review Your Privacy Responsibilities.

http://www.privcom.gc.ca/information/guide_e.asp

The Organization for Economic Co-Operation and Development has an online Privacy Policy Generator http://www.oecd.org/document/39/0,2340,en_2649_34255_28863271_1_1_1_1,00.html

You can create and store the information.

Start the Questionnaire

http://www2.oecd.org/pwv3/



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